Commercial Operations Specialist Job Category: Business Operations Location: Brazil - Sao Paulo - Remote **Meet Our Team:** As a key contributor to Pega’s Commercial Operations Team, you will report directly into our Sr. Manager of Commercial Operations supporting our global client contract function. You will work day-to-day with Sales, Business Officers, Cloud Operations, and various Finance teams to manage commercial agreements with new and existing clients. **Picture Yourself at Pega:** As a Commercial Operations Specialist, not only are you responsible for mission-critical contract lifecycle operations, but also participate in Pega’s transition to an “as-a-Service” business model. Commercial Operations works day-to-day with Sales, Business Officers, Cloud Operations, and various Finance teams to manage commercial agreements with new and existing clients. **What You'll Do at Pega:** • Manage the Pega Contract process through to fulfillment • Ensure orders are processed timely in accordance with executed contracts • Track and monitor quarter end deals, working closely with the legal teams to ensure all potential issues are addressed in proactive manner prior to contract execution • Ensure compliance with revenue recognition requirements as well as Pega-internal controls (e.g., Approval & Signature Matrix) • Collaborate closely with cross-functional teams to support the order-to-cash process • Participate in improvement projects to increase operational efficiency • Build relationship with internal partners to resolve issues in a timely fashion and make recommendations to continually improve processes and increase efficiency • Ability to work additional hours as needed (month/quarter close activities) • Other responsibilities included but not limited to participate in special projects or ad hoc assignments **Who You Are:** • A detail-oriented, multitasker responsible for mission-critical contract lifecycle operations and participant in Pega’s transition to an “as-a-Service” business model. • Commercial Operations works daily with Business Officers, Sales, Cloud Operations and Finance to manage commercial agreements with new and existing clients. • You have exceptional interpersonal skills and enjoy being a team player and role model for others, and you are also able to work independently as needed. • Results-oriented and have the self-motivation to continuously learn and develop your skills **What You've Accomplished:** • Bachelor’s Degree with a business-related concentration preferred • 2-4 years of work experience in software contracts administration • Order management experience is a plus • MS Office expertise • Attention to detail, self-starter • Demonstrate problem solving capabilities for complex contract inquiries • Ability to meet schedules and deadlines • Proven multi-tasking ability and time management skills • Capable of working independently and within a team • Successfully supported a global contract function for a SaaS based company. • You’ve excelled in a cross functional role supporting numerous different **Pega Offers You:** • Gartner Analyst acclaimed technology leadership across our categories of products • Continuous learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 22323 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity