At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Sales Enablement **Job Sub** **Function:** Sales Operations & Administration **Job Category:** Professional **All Job Posting Locations:** Bangkok, Bangkok, Thailand **Job Description:** We are seeking a Commercial Operations Manager who is highly skilled in Operations and business analytics to join our Vision Care Business Unit. The primary focus of this role is to provide insights, drive sales force effectiveness, and drive commercial operations for continuous improvement. The successful candidate will play a crucial role in maximizing sales performance, value creation and operational efficiency within our Vision Care business unit. **Key Responsibility Areas** Developing the commercial strategy for Thailand vision care business in line with business targets to reach requested sales target and profitability. The role is to enable driving product demand and sales in retail optical stores via creating effective sales strategies, product visibility and drive consumer demand. The role will work closely with sales, marketing and Professional Development (PD) teams to drive revenue growth initiatives. Expected to apply broad knowledge of the organization's products, services and marketing campaigns to work with internal stakeholders and Eye Care Professionals on inclusion of products into practice, close sales. Deep understanding of business drivers and the ability to generate insights from data to address business problems is a key imperative. This role will report to the Business Unit Director for Vision Care Thailand & VIP Markets. **Key Responsibilities Areas** **Business Analytics to Drive Business Goal** + Support the Commercial team in driving and measuring business strategies and KPIs through analytics dashboards, data mining and providing meaningful recommendations, including R&O + Lead and drive ownership of internal reporting and dashboards to support business discussions. + Collaborate with cross-functional team to understand business challenges, data need and deliver solutions + Analyse market and competitors to support strategic planning + Support the implementation of analytics tools and techniques to improve business performance (e.g. BPA Tacker, Tableau) + Conduct regular assessments of commercial operations processes and suggest improvements for efficiency **Operations Excellence to support plan implementation** + Lead segmentation of customers and channels to support strategies for Key Accounts, top Optical Stores, and Distributors + Support in Go-to-Market plan to develop strategic investment plan with effective BPA structure, rebate and promotion plan. + Plan and execute National Trade Promotions and campaigns with Customers, Marketing, and Sales, and measure the event effectiveness + Support IBP process by working closely between the Sales and Demand Planning team for accurate forecasting + Identify opportunities to reduce costs and increase revenue within commercial operations (Revenue Growth Management) + Collaborate with regional and local offices to adopt the best practices and support their implementation + Manage end-to-end pricing change implementation and system set-up + Collaboration with the commercial team and Master data team for customer data changes **Salesforce effectiveness** + Set POA objectives aligned with market strategy and monitor sales plans and SFE to meet overall business goals + Lead the development of salesforce effectiveness strategies, including sales processes and tools + Support performance discussions, identify areas for improvement, and enhance efficiency using SFE tools (e.g., Clearview) + Set sales targets based on territory strategy and store potential, and design motivational incentive programs to deliver results + Collaborate with Regional Commercial Excellence for SFE system enhancement to drive effectiveness against strategic needs **Others** + Engagement with customers and ECPs, to bring insights from the ground into strategic plans and validate data insights through qualitative connect with ECPs. + Expected to spend 20%-30% time on field + Individual contributing role **Skills, Knowledge and Experience** **Preferred minimum education:** + Master’s in business preferred **Preferred related industry experience:** + Healthcare, FMCG **Knowledge and Experience:** + Experience in sales, marketing, or commercial roles + Optical industry experience is a plus + Good analytical, problem-solving, and project management skills, with database knowledge + Proficient in MS Office and database tools + Advanced Excel skills, including macros; knowledge of TM1, Tableau, SAP is a bonus + Self-motivated and able to work well in cross-functional teams + Able to work independently with minimal supervision + Excellent interpersonal and organizational abilities + Strong written and verbal communication skills + Familiar with RGM model for business growth and profitability (preferred)