Hoover, AL, USA
3 days ago
Commercial Loan Servicing Team Manager - CBG Operations

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Commercial Loan Servicing Manager - CBG Operations leads a specialized team that supports the data integrity of the loan system of record for loans booked to Level III/AFS Vision through timely and accurate processing of maintenance requests and corrective transactions. This role ensures that loan attribute changes, adjustments, and exceptions are performed in compliance with regulatory standards and internal policies and controls. The team manager will oversee workflows, manage performance, act as the primary escalation point, and drive process improvements for the team.

Primary Responsibilities

Leads, hires, coaches, and develops a team of Loan Servicing Associates responsible for processing maintenance tickets and executing corrective transactions on Level III/AFS VisionOversees the intake, review, routing, and completion of loan maintenance tickets/requests Oversees and processes charge offs, non-accruals, and re-accruals which may include updating loan risk ratingsEnsures proper processing of all daily and monthly monetary exceptions reports and Level III/AFS Vision system exception reportsEnsures proper controls are in place, assists in updating control language, and monitors the adherence of controls and remediation of findingsActs as an escalation point of contact and subject matter expert on Level III/AFS Vision loan servicing functionality, including corrective entries, accruals, billing, payment posting, etc.Manages and prioritizes the day-to-day operational workload of the team, ensuring SLAs and quality standards are consistently metMonitors and reports key performance indicators (KPIs) including volume, accuracy, turnaround time, and error ratesLeads and participates in process improvement initiatives to optimize efficiency, data integrity, and system utilizationServes as the point of contact for internal and external exams for the department

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor’s degree in a related field and five (5) year of operations or related work experienceOr High School Diploma or GED and nine (9) years of operations or related work experienceOne (1) year of leadership or supervisory experience

Preferences

Banking and leadership experienceExperience managing a team

Skills and Competencies

Demonstrated leadership capabilitiesExcellent problem-solving and critical thinking skillsProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong time managementStrong written and verbal communication skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$95,117.55 USD

Median:

$117,980.00 USD

Incentive Pay Plans:

This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.


https://www.regions.com/welcometour/benefits.rf

Location DetailsRiverchase Operations Center

Location:Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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