About The Role

We’re looking for an experienced Account Assistant to support the account management workflow.  This role is ideal for a candidate with strong administrative support experience and proficiency in the EPIC broker management system. 

This position involves working on a book of business within a supportive team and management environment where knowledge is shared and development is encouraged.

What You’ll Do

Executing insurance certificates, auto liability slips, binders, statements of values, proposals, and processing of client documents (endorsements and policies) within timelines aligned with established service standardsMaintaining an effective abeyance system aligned with established service standardsSetting up clients and prospects in the brokerage management system Epic and Certificate ExchangeLoading Policy and Underwriting Information into EpicUpdating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differencesMaintaining and updating the Summary of Insurance (update as policy changes occur and at renewal)Answering client queries, communicating with insurance companiesAssisting clients with Certificate ExchangeUpdating claims history on summariesProviding support where required and performing all other duties as assigned

What You’ll Need for Success

1-2 years of admin experienceProficient in Microsoft Office: Word, Excel, and OutlookExperience with Epic broker management system is desiredStrong organizational, time and client management skillsPractical communication skills: verbal and writtenStrong team playerProactive and customer-focused approachStrong initiative and follow-up skills

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

#LI-hybrid

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.