Join our team as a Client Service Specialist IV in the Solution Center, where you’ll deliver expert support, resolve complex client inquiries, and ensure a seamless experience. Collaborate with internal partners and make a meaningful impact in a fast-paced, client-focused environment.


 As a Client Service Specialist IV in the Solution Center, you will be the central point of contact for clients, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolving technical troubleshooting and account issues, identifying workflow improvements, and ensuring clients' needs and expectations are met.
 

Job Responsibilities:

Provide log on assistance to clients.Troubleshoot basic browser issues.Address payments-related inquiries and process transactions.Handle money movement inquiries and transactions.Adhere to ISO, Risk, and Compliance policies and procedures.Resolve customer queries promptly and ensure a world-class client experience.Investigate and resolve escalated inquiries and generic issues.Assist internal partners with account-related queries and escalations.Track all inquiries in the Navigator case tracking tool.
 

Required qualifications, capabilities, and skills 

Excellent communication skills (verbal and written) with emphasis on banking terminologyDemonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or requestAbility to work in a fast-paced environment and an adaptability to changeStrong problem-solving and decision-making skillsExhibits ability to work effectively in a team environmentProficiency in MS Windows and Office with the ability to work with multiple applications at the same time

 

Required qualifications, capabilities and skills

Frontline Technical Support background highly preferred