**What you'll bring to the team** Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast! We are seeking multiple casual Commercial Hosts to join our team at SEA LIFE Sunshine Coast. **About the Role** As a Commercial Host at SEA LIFE Sunshine Coast, your primary responsibility is to deliver high quality customer service whilst working in our Café, Kiosk, and Retail Shop with guest satisfaction as the main order of business. Further responsibilities include: + Provide exceptional customer service. + Work in our café and kiosk (barista duties, till transactions, stocking, presentation, food handling, cleaning, cooking, and serving hot food). + Work in the retail area (till transactions, stocking, presentation, cleaning, pricing). + Perform light manual labour including accepting deliveries, stocking shelves, cleaning, and other work where required. + Ensure our commercial spaces are operational and that we deliver what we promise in these outlets. + Food preparation and service within our Café and Kiosk whilst maintaining stock and display + Barista Duties + Perform light manual labour including accepting deliveries, stocking shelves, cleaning, and other work where required + Ensure our commercial spaces are operational and deliver what we promise in these outlets + Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results **Please note** that this role requires weekend and school holiday availability. **About You** To shine in this role, you will have a passion for customer service with a focus on fun and positive attitude towards interaction with our guests and upselling techniques. Most importantly you will have a real desire to learn and develop your career with a drive to streamline process and always look for improvements. Prior experience in a similar position is preferable, and the desire and drive to work in the arts, entertainment and tourism industry is essential. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are also desired. **Benefits** + Corporate benefits including free access to all our attractions worldwide + Domestic and global opportunities to develop and progress your skills and career in tourism and attractions + Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan + Being part of a business built on **_fun_** **About Us** Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others. Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust. So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent. Please let us know at anzrecruitment@merlinentertainments.biz if you require any adjustments to the recruitment process to support your application. **Pay Range** Competitive Submit a Referral (https://careers-anz-merlinentertainments.icims.com/jobs/9512/commercial-host/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location Name** _SEA LIFE Sunshine Coast_ **Job Locations** _AU-Mooloolaba_ **Job ID** _2025-9512_ **Employment Type** _Fixed Term/Seasonal_ **Offer/Contract Type** _No End Date_ **Location (Country-State-City)** _AU-Mooloolaba_