Commercial Excellence and Capabilities Manager
Barry Callebaut
Commercial Excellence and Capabilities Manager
Location:
Zurich, CH, 8005
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role
The Commercial Excellence & Capabilities Manager will play a relevant role in implementing our Commercial Excellence Capabilities to the near future, deploying models and frameworks that will leverage our commercial performance on a global scale. This role requires accurate hands-on attitude, superior change management capabilities and enhanced experience on management of commercial activities and Project Management in order to bring to life an effective and modern commercial framework for our Customer Segments – Key Accounts , Distributors etc.
Based on strong stakeholder management and strong entrepreneurship mindset, the implementation and development of a robust and pragmatic Commercial Excellence Framework will allow Barry Callebaut to deliver above the market growth based on end user and partner’s satisfaction and collaboration, shaping a successful model that will greatly support the activities of our Commercial teams around the globe.
Key responsibilities include
+ Strategic Partnerships & Outsourcing (direct-to-customers): The Manager will play a critical role in the development of our strategic partnerships and outsourcing framework, ensuring robust global governance and tracking is in place. Support teams in conducting whitespace mapping to identify new opportunities on global scale and develop key tools such as pitch guidelines and partnering playbooks. Additionally, you will help refine our USP and value proposition for partnering while driving the content development for related training initiatives and developing CRM solutions in close collaboration with local sales teams.
+ Commercial Insights & Analytics: Define leading measures and Key Performance Indicators (KPIs) to drive growth, Customer performance, leveraging insights from Commercial Intelligence insights
+ Build proper platform to enhance proper Strategic Partner Engagement and Training, enhancing capabilities and fostering alignment with our business goals.
+ First point of contact with Commercial teams in the regions and clusters related to implementation and deployment of the Global Excellence initiatives, offering guidance, training and proper support for the local Commercial teams
+ Track, consolidate and share internal and external best practices related to our customers – Direct and indirect channel management in regions and country clusters, ensuring consistency, improvement and alignment with organizational objectives
About you
+ Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field.
+ Advanced degree - Master's or MBA desired.
+ Proven track record on Commercial management roles or similar with experience on projects implementation.
+ Previous experience in Sales, Trade Marketing or Commercial Strategy is a plus.
+ Project and Change Management experiences and stakeholder management skills will be considered as a plus.
+ Fluent in English, as it is the primary language of global business communication.
+ Additional language proficiency desirable.
+ It's essential for the professional to be flexible and willing to travel as needed to effectively fulfill the responsibilities of the role and drive distribution excellence on a global scale. Minimum 40% of travel time to the role.
+ Proven successful track record (typically 5+ years) in mid-level roles within commercial or sales team management or related fields, demonstrating measurable results in optimizing performance and deployment of commercial projects.
+ Proven track record of leading organizational change initiatives, driving process improvements and managing complex projects to successful completion.
+ We are open to consider other locations.
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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