WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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A WORLD OF REWARDS

\n\nAnnual salary ranging from £65,000 upto £73,000\nFree and healthy meals when on duty\nGrow your Career ! \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking \nSubsidised Taxi Scheme\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n

 

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The Commercial Director,is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.

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This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.

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The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Worldwide Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders. .

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The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.

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A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s. Specifically, a Commercial Director will perform the following tasks to the highest standards:

\n\nDirectly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.\nWork with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.\nEnsure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.\nSupport various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.\nSupport RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.\nDevelop and maintain strong relationships with all stakeholders, owners, hotel teams, HWW matrix support teams to ensure commercial benefits of the hotel.\nLiaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.\nConsistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).\nKeeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.\nParticipate in the leadership activity of the Hotel and Region.\nLeadership in a Dynamic Environment: Lead a team of 8, ensuring seamless operations in the ever-changing airport setting.\nAdaptability and Flexibility: Be prepared to manage last-minute changes, including overseeing last minute changes over weekends, to accommodate the evolving needs of airport operations.\nMarket Share Excellence: Maintain and enhance the hotel's reputation for staying ahead and gaining market share.\nRevenue Optimization: Demonstrate expertise in capitalizing on opportunities to maximize the hotel's 20 million revenue.\nAward-Winning Standards: Uphold the hotel's tradition of excellence, having won the Leading Airport Hotel of the Year award for the past 9 years.\n\n

Ideal candidate: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nAlready Commercial Director, or Commercial Manager\nRMCC, Revenue Manager\nSales Director, with Revenue experience and/or expertise – excellent knowledge of revenue\nMinimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role.\nMinimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups\n3+ experience working in a collaborative/matrixed environment\n3+ years working with departmental financial data to make strategic/tactical decisions\n3+ years of experience evaluating and identifying business opportunities for a business\nAt least 3 years of experience managing a sales or commercial team\nFluent in English\n3+ years working in a multi-complex hotel/travel industry environment.\nExperience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.\nHighly Adaptable and Dynamic: Quick to respond to changes in airport operations.\nFlexible: Ready to step in during weekends and handle unexpected situations.\nStrategic Thinker: Proven ability to sustain and grow market share.\nRevenue-Driven: Skilled in identifying and maximizing revenue opportunities.\nCommitment to Excellence: Dedicated to maintaining high standards and achieving award-winning performance.\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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