With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.
What will I be doing?
As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:
• Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.
• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
• Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
• Participate in developing and implementing hotel and departmental policies and regulations.
• Develop marketing strategies and promotion plans to adjust to the market situation in real time.
• Supervise and drive the progress and implementation of marketing plans.
• Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.
• Monitor and evaluate current initiated marketing activities and market dynamics.
• Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
• Conduct regular market research and obtain information about competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and other related businesses.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
• Ensure that department staff are clear about the responsibilities assigned to them.
• Take immediate corrective action when the interests of the department or hotel are jeopardized.
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
• Manage departmental expenses and budgets.
• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
• Control departmental costs in accordance with hotel policies to avoid waste.
• Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
• Ensure the filing of departmental documents and related information.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Promote hotels in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationship and communication with target markets at home and abroad.
• Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.
• Adhere to hotel safety policies, emergency rules and procedures.
• Ensure employees fully understand and follow the contents of the employee handbook.
• The department reserves the right to change or supplement the job description if necessary.
• Perform any other reasonable duties assigned.
希尔顿在100多个国家和地区拥有数千家酒店，提供了无数令人愉悦的机会。从敞开的大门到热情的微笑和非凡的体验，我们为每年与我们在一起的数百万旅客提供他们永远不会忘记的欢迎。除了我们的旗舰品牌希尔顿酒店及度假村，该品牌家族还包括华尔道夫酒店、LXR酒店、康莱德酒店、Canopy酒店、Curio Collection酒店、DoubleTree酒店、希尔顿花园酒店、汉普顿酒店等。
如果您了解全球旅行对世界的影响，您可能正是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的原因：取悦我们的客人、团队成员和业主。
商务总监负责酒店的整体战略管理，与高级团队成员，特别是总经理、运营总监、财务总监和人力资源总监建立有效的工作关系。该职位在战略规划和与品牌和酒店业务发展问题相关的总体业务目标方面为总经理提供支持和建议，保护和捍卫企业标准、品牌完整性和酒店形象。
我该怎么办？
作为商务总监，您将负责以最高标准执行以下任务：
•协助总经理完成与酒店收入和营销相关的所有工作，完成总经理分配的工作。
•负责销售、宴会销售、收入管理、预订和营销传播的管理。
•带领酒店业务团队实现相关关键指标，包括但不限于管理酒店的持续盈利能力，确保酒店的收入和利润，以及客人满意度达到或超过标准要求。
•制定酒店的年度/季度/月度预算预测和工作计划，并有效实施。 •参与酒店和部门政策法规的制定和实施。
•制定营销策略和促销计划，实时适应市场形势。
•监督和推动营销计划的进展和实施。
•为业务发展设定明确的目标，实施个人技能发展、绩效评估培训和其他培训。
•监控和评估当前启动的营销活动和市场动态。
•管理部门的内部运营，以确保部门的固定资产和运营项目得到良好维护。 •定期进行市场调研，获取竞争对手的信息。
•为酒店制定定价策略和销售目标。
•管理特殊项目和其他相关业务。
•确保有效利用部门资源。
•管理部门内的人力资源，包括招聘人员的选择、部门员工的培训、团队建设、员工绩效评估等。
•确保部门员工清楚分配给他们的职责。
•当部门或酒店的利益受到损害时，立即采取纠正措施。
•管理客户关系和服务，包括客户需求、产品和服务知识、销售效率、沟通技巧和客户反馈。
•管理部门开支和预算。•准备一份部门每月开支的预测，并在预定日期提交给酒店。
•根据酒店政策控制部门成本，避免浪费。
•确保所有与系统相关的收入数据准确无误，并完全符合希尔顿国际标准。
•确保部门文件和相关信息的归档。
•与集团内所有运营部门保持沟通，以最大限度地增加销售机会。
•在国内外相关行业推广酒店。
•积极参与希尔顿发起的销售活动。
•为目标市场组织促销旅行。 与国内外目标市场保持良好的关系和沟通。
•确保所有与系统相关的收入数据准确无误，并完全符合希尔顿国际标准。
•根据酒店、行业和公司的指示，回应需求，调整并执行任何合理的任务和额外的责任。
•遵守酒店安全政策、应急规则和程序。
•确保员工充分理解并遵守员工手册的内容。
•必要时，该部门保留更改或补充职位描述的权利。
•执行分配的任何其他合理职责。
What are we looking for?
A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Bachelor’s degree.
• At least 5 years of relevant management experience in international hotel chains.
• Good English and Chinese reading and writing skills.
• Able to formulate and implement operating budgets and business plans.
• Able to effectively market and position the brand at desired levels.
• Able to manage the Sales department.
• Able to assist the General Manager and Management in achieving the hotel's overall business objectives.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication, organizational and presentation skills.
• Able to lead, guide and develop employees.
• Knowledgeable of and able to deal with crisis.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们在找什么？
为希尔顿品牌服务的商务总监始终代表我们的客人并与其他团队成员合作。为了成功地填补这个角色，你应该保持以下态度、行为、技能和价值观：
•热情好客：自愿提供无与伦比的热情好客。
•正直：始终做你应该做的事。
•领导力：努力成为行业和社区的领导者。
•团队合作：在所有工作中积极推广团队合作精神。
•所有权：对自己的行为负责并做出决定。
•现在：带着紧迫感和纪律性行动。
•至少5年国际连锁酒店相关管理经验。
•良好的中英文读写能力。
•能够制定和实施运营预算和业务计划。
•能够有效地将品牌营销和定位到所需的水平。
•能够管理销售部门。
•能够协助总经理和管理层实现酒店的整体业务目标。
•了解政治、经济和社会问题以及市场趋势。
•良好的沟通、组织和演讲技巧。
•能够领导、指导和发展员工。
•了解并能够应对危机。
在希尔顿工作会是什么样子？
希尔顿是全球领先的酒店公司，涵盖从豪华全方位服务酒店和度假村到长期住宿套房和中档酒店的住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其在全球品牌中提供卓越客户体验的传统。我们的愿景是让地球充满热情好客的光和温暖，将我们团结成一个团队，每天在世界各地创造非凡的款待体验。而且，我们出色的团队成员是这一切的核心！