Job reference 327781
Commercial Customs Senior Manager
Competitive salary, £4200 Car allowance or £3700 cash equivalent, plus Full Family Private Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years service, and a highly competitive pension contribution scheme
Permanent, Full time
This is a Hybrid Working role with a requirement to attend our PFW International Hub in Coventry a minimum of three days per week, with flexibility required in line with business needs. There will also be occasional Domestic and International Travel.
We’re on an exciting journey of transformation in Royal Mail —reimagining our business for a fast-evolving parcel delivery market while taking bold steps to reduce our environmental impact. To lead this change, we’re looking for exceptional leaders who are driven, strategic, and ready to make a real difference.
As Senior Commercial Customs Manager, you’ll play a pivotal role in shaping our customs strategy and operations. Reporting directly to the Head of Commercial Customs, you’ll champion a high-performing team to ensure robust compliance and unlock commercial opportunities within our customs function.
This is more than a leadership role—it’s a chance to influence the future of our business. We’re looking for someone with proven managerial experience, ideally in a fast-paced, regulated environment. While customs expertise—particularly in the parcel sector—is a strong advantage, we’re most interested in your ability to lead, inspire, and deliver results.
About the role
Communication Effectiveness:
o Develop and implement communication strategies that ensure clarity and alignment throughout the Customs Bureau regarding changes and updates.
Team Development:
o Promote individual growth and performance by conducting regular one-on-one meetings, fostering feedback, and supporting team members in achieving their professional goals.
Training Management:
o Maintain a comprehensive training matrix that reflects current needs, ensuring that training programs are relevant, timely, and effectively delivered.
Stakeholder Engagement:
o Establish and nurture relationships with internal teams, external vendors, and stakeholders to ensure smooth integration of customs team-related changes.
Performance Monitoring:
o Oversee the performance metrics from the Customs Bureau, utilising data to inform training needs and operational improvements.
Reporting and Analytics:
o Develop and present reports that track operational trends, identify areas for process improvement, and support strategic decision-making within the department.
Regulatory Compliance:
o Ensure that all new customs regulations are seamlessly integrated into existing processes, with clearly defined training requirements to support compliance.
About you
We are seeking a dynamic Commercial Customs Senior Manager to lead our Customer Bureau team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in managing teams. Key responsibilities include managing people, stakeholder engagement, project management, and developing training.
Essential
• Extensive leadership and management experience
• Proven track record of successfully leading medium-large teams
• Exceptional stakeholder management skills, with experience collaborating across functions, including compliance, IT, legal, and commercial teams
• Strong analytical and problem-solving abilities, focused on delivering effective business solutions
Desirable
• Bachelor's degree or equivalent in Customs or International Trade
• Thorough understanding of express parcel and postal customs obligations
• Experience in customs management, emphasising stakeholder engagement
• Experience with government entities and unions
• In-depth understanding of global customs regulations, compliance standards, and trade laws
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions, and presentation of a pre-assessment task. We plan to hold interviews Monday 18th August at our Midlands Superhub
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 10th August 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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