Join our Payments Solution Center team at JPMorgan Chase & Co., where payments transcend transactions. We support clients with advanced digital solutions to manage their business and working capital. Successful specialists focus on business results while offering solutions to help customers. This role involves managing interactions with business partners across multiple lines, ensuring daily tasks are completed. Be part of a high-performing global team, working with diverse clients and tackling complex problems across various products.

As a Commercial Card Prepaid - Client Service Specialist III within the Payments Solution Center team, you will provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital. You will utilize various digital channels and balance your focus on business results with offering options and finding solutions to help our customers.

Job Responsibilities:

Communicate with customers in a metrics-driven environment. Navigate multiple technologies while staying engaged with our customers. Demonstrate resiliency and extreme adaptability in a fast-paced environment. Possess strong customer focus with the ability to have detailed conversations with our customers. Take ownership of each customer interaction while treating customers with respect and responding with empathy. Document customer account activities thoroughly and concisely. Demonstrate personal excellence, including punctuality, integrity, and accountability. Approach problems logically and with good judgment to ensure the appropriate customer outcome. Make appropriate decisions on behalf of our customers quickly and effectively. Effectively prioritize work to ensure efficiency. Abide by all applicable regulatory and department practices and procedures. Have the ability to work independently and in a team environment.Think critically and exercise independent judgment.

Required qualifications, capabilities and skills:

High School diploma/GED required. Full-time in-office availability across various shifts and holidays where supported markets are open. Ability to build and maintain good working relationships with business partners. Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Effectively manage operational risk through adherence to established procedures and controls. Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

 

Preferred qualifications, capabilities and skills:

2+ years of Customer Service experience preferred. Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face. Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

Internal Application Eligibility Requirements

TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

 

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs.  Attaching your updated resume is encouraged. 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.