Apply Job Type Full-time Description

  

Purpose:
The Account Manager is responsible for maintaining and growing key customer relationships while ensuring program success across the full product lifecycle. This role acts as the primary liaison between customers, business units, and internal teams, coordinating commercial activity, resolving issues, and driving long-term account value. The Account Manager ensures alignment between customer needs and internal capabilities, leading quoting, negotiation, and post-sale support activities with a strong focus on trust, responsiveness, and strategic growth.

Key Responsibilities

Customer Relationship Management

· Establish and nurture strong relationships with customers to establish/build trust and position Innotec as the supplier of choice to drive repeat sales and business expansion.

· Coordinate all business- and commercial-related issues between customers, business units, and cells.

· Gathers and summarizes competitor information to understand Innotec position and potential.

· Act as the primary liaison for account development, issue resolution, and strategic expansion efforts.

Program & Lifecycle Management

· Lead internal coordination across the full product lifecycle, including concept, development, pre-launch, launch, service, and phase-out.

· Collaborate with business units and customers to manage product phase-outs and avoid obsolescence.

· Review customer-specific service agreements for post-production and take appropriate action.

Quoting, Pricing & Negotiation

· Prepare and manage RFQs, cost models, and quotations.

· Collaborate with engineering, purchasing, and sales teams to develop pricing strategies that reflect customer value and profitability goals.

· Lead negotiation of pricing, design changes, vehicle build-outs, part number changes, and cost recovery claims.

Technical & Process Engagement

· Develop a deep understanding of customer programs and product requirements.

· Support quality and engineering teams in resolving technical and quality-related issues.

· Maintain familiarity with the manufacturing process to better support communication and issue resolution.

Account Strategy & Growth

· Develop and execute aligned account strategies to drive repeat business and expand opportunities.

· Schedule and lead on-site appointments to strengthen customer partnerships and identify new needs.

· Support the handoff to account management post-business award while maintaining continuity and oversight.

Reporting & CRM Management

· Maintain accurate CRM records to track customer activities, open opportunities, and follow-ups.

· Monitor account health and communicate risk or growth areas proactively.

Requirements

 Desired Knowledge and Experience:

· Bachelor’s degree in business, engineering, or a related field required

· 1–3 years of relevant B2B experience in a related industry

· Strong analytical skills with the ability to interpret customer requirements and support quoting and delivery

· Experience leading cross-functional teams through development, launch, service, and phase-out

· Familiarity with manufacturing processes and quality standards

· High proficiency in Salesforce and Microsoft Office, especially Excel for quoting, forecasting, and reporting

· Knowledge of VA/VE strategies, SWOT analysis, and QCDD tools to support commercial decision-making

  

Personal Attributes:

· High emotional intelligence with strong customer service instincts

· Confident communicator and skilled negotiator, able to manage complex issues and maintain strong partnerships

· Organized and detail-oriented; capable of managing multiple priorities under tight timelines

· Collaborative team player who leads without authority and builds consensus across departments

· Technically curious and able to quickly grasp and explain product requirements and constraints

· Strategic thinker who connects customer needs with broader business development efforts

· Proactive and accountable; brings a solutions-first mindset to every customer interaction