We are looking for a Customer Officer Manager (CMO) to drive our Networks business in South Africa.
 
The Account CMO will be responsible for driving long-term network evolution, strategy & engagements by being a trusted advisor to the key decision makers, generating network sales, and supporting the Key Account organization with business development; securing that Ericsson is perceived as a preferred partner with solutions (end-to-end) that provide customer value.
 
The role will also be responsible for leading functional reporting of a team of Solution Architects.
 
The selected candidate will directly report to the Head of Networks for the assigned customer unit.
 
What you will do
 
•    Position Ericsson as the strategic partner for operators through vision, thought leadership and technology advisory across the Cluster.
•    In our ‘’advanced’’ markets, drive, support and push a 5G acceleration strategy to improve Ericsson’s market share in both Radio and transport working with our lead customers to develop business and technical rationale for 5G deployments.
•    In our ‘’emerging’’ markets, work with our customers, domain teams, BA and R&D teams to formulate solutions for cost-effective coverage and capacity to drive penetration of MBB outside of urban areas.
•    Develop together with BAs (BNEW) and MMEA Domains engagement and positioning strategy around new technologies and industry developments for the operator. Take on technologically strategic items that are of high importance and concern for our customers 5G, spectrum strategy, virtualization, and software disaggregation.
•    Selectively support our customer with opportunities and challenges that are cross-portfolio and that require long-term and strategic positioning.
 
You will bring!
 
Leadership
 
•    Customer obsession (customer excellence) – The customer needs to trust the position holder who acts with (passion and integrity) as a strong advocate for the customer inside Ericsson, and for Ericsson towards the Customer
•    Strategic Thinker (master strategy) – Outstanding analytical and problem-solving skills; solutions-oriented; able to balance short and long-term priorities
•    Experimentation (driving innovation) – Willingness to do things differently on unproven solutions, ability to get others to take risks and experiment
•    Agile leadership (embracing change) – Being able to effectively change the direction and focus of the organization based on customer requirements
•    Be a strong role model in terms of collaboration, accountability and one Ericsson attitude
•    Good communication and influencing skills
•    Ensure compliance with legal and Ericsson requirements
 
Sales/Customer
 
•    Trusted advisor to the customer CTO organization. Proven track record of building strong customer relationships. Work with Key Accounts to advise and support to position Ericsson as a Technology leader.
•    Abreast of broader market developments and competitor’s initiatives with their leading customers
•    Extremely well connected with technical experts across Ericsson (GFT, BAs, MAs) and able to leverage.
 
Functional/ Technical
 
•    Deep understanding of 5G, Radio interface, network planning or optimization, and how to drive profitable growth
•    Minimum 10+ years of relevant experience in technical/pre-sales
•    Thought leadership and deep technical knowledge and understanding of Ericsson Radio & Transport portfolio.
 
Other Unique requirements
 
•    Understanding the needs of advanced markets, and advanced technologies (e.g. 5G, Virtualization, OpenRAN, IoT, mMIMO)