AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As an Amazon Principal Field Engineer, you will act as the technical authority and provide guidance to the Colo Regional Engineering (CRE) team. The CRE team is the end to end technical engineering resource for the AWS Colocation operational data center fleet at AWS and is responsible throughout the life of the facilities. As a Principal CRE, you will be the ‘go to’ engineering resource for region escalation and the sponsor for large business impacting programs effecting our existing fleet.

Key job responsibilities
You will use your subject matter expertise to:

* Mentor, guide, and technically lead field engineers globally in your discipline

* Develop and maintain technical guidelines/guardrails/mechanisms that raise the bar.

* Review and technical inspect Root Cause Analysis (RCA) and lead discussions for the corrective actions related to site/equipment failures.

* Perform design and equipment submittal review for new Data Centers to ensure that new equipment meets FE requirements.

* Directly support operational issue escalations including some on-call event support.

* Interface with internal engineering partner teams such as the server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.

* Be the steward of field feedback to our upstream design teams, and downstream feedback from the principal community back to FE.

* Work on concurrent programs across multiple geographical regions and support our engineering audit programs.

* Be the decision maker in complex technical discussions.

A day in the life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.