+ Bachelor's degree in Economics-Administrative areas or related fields (In progress or completed). + Previous experience in credit collections, customer service, or related roles. + Knowledge and proficiency in Microsoft Office suite, especially Excel at a basic/intermediate level. + Ability to quickly identify and solve problems. + Excellent verbal and written communication skills. + Ability to work in a team and adapt to changes. + Tolerance for frustration and proactivity. + Availability to meet the demands of the position. + Execute established collections strategies on a daily basis. + Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries. + Accurately and promptly record all interactions and actions in the system. + Handle objections skillfully, demonstrating a high level of negotiation and persuasion. + Identify and manage payment clarification cases, ensuring alignment with internal processes. + Analyze data to improve the effectiveness of collections and proactively solve problems. Only agent external **Requisition ID** : 49194