What you will do

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The Collector will work within a Collections Team based in the US to actively minimize aged debt through effective collection processes. This is a strong telephone-based role; calls inbound and outbound are a priority, actively calling customers to collect outstanding invoices, along with liaising internally to resolve any customer queries. Work together with the US Collections team to ensure timely payments are received from customers. Achieve collection targets, reduce bad debt, and resolve open issues each week/month. The Collector will have assigned accounts; however, on a daily basis it is all about teamwork and actioning cases and queries that are received. We aim for a one-touch customer experience; incoming calls are taken, and the team member takes relevant action to process those queries.

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Responsibilities and Duties:

\n\nPrioritizing inbound and outbound calls for day-to-day collection of outstanding invoices, ensuring customers pay to agreed terms.\nTaking ownership and responsibility for assigned accounts to ensure weekly/monthly collection targets are met.\nHandling queries and resolving problems efficiently.\nEnsuring debts are collected before they become overdue while ensuring older debts are collected and dealt with as a priority.\nBuilding relationships with external customers and internal colleagues to achieve the best result for the business, via telephone, email, and Teams.\nReceiving, responding and resolving customer queries in a timely manner that come into the department via email and telephone.\nAssisting with month-end/weekly reporting and reconciliations.\nMaintaining accurate records.\nAdherence to a Collection Strategy that includes the usage of existing collections tools and processes.\nUndertake other general financial administration tasks as required.\n

Who you are

\n\n2 plus years of Collections or debt recovery experience in a fast-paced industry.\nCompetent user of MS Office, including working knowledge of Excel at an intermediate level.\nStrong communication skills, with the ability to build links and establish rapport with customers and colleagues.\nConfident in handling potentially difficult situations and conversations and able to make the right decision for the best outcome.\nAbility to reconcile complex accounts, persevering until a query is resolved.\nAbility to work under pressure and to meet deadlines while maintaining accuracy.\nStrong Verbal & Written communication skills – experience in making high volume of collection calls per day and responding to several emails per day.\nFluent English required (Verbal and Written).\nA proactive team player who is highly motivated to achieve set objectives/targets.\nAbility to use own initiative when required, work independently, with a confident, assertive, and resilient attitude.\n

WHO IS TELETRAC NAVMAN

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

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Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Together, let’s enable the way the world moves!

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