At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls. This role requires a high level of negotiation, persuasion, and analytical skills to handle objections and payment clarifications. **Responsibilities:** + Execute established collections strategies on a daily basis. + Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries. + Accurately and promptly record all interactions and actions in the system. + Handle objections skillfully, demonstrating a high level of negotiation and persuasion. + Identify and manage payment clarification cases, ensuring alignment with internal processes. + Analyze data to improve the effectiveness of collections and proactively solve problems. **Requirements:** + Bachelor's degree in Economics-Administrative areas or related fields (In progress or completed). + Previous experience in credit collections, customer service, or related roles. + Knowledge and proficiency in Microsoft Office suite, especially Excel at a basic/intermediate level. + Ability to quickly identify and solve problems. + Excellent verbal and written communication skills. + Ability to work in a team and adapt to changes. + Tolerance for frustration and proactivity. + Availability to meet the demands of the position. **Desired Skills:** + Ease of speaking and negotiation and persuasion skills. + Analytical skills and results-oriented. + Intermediate conversational English level; advanced level is a plus. **Requisition ID** : 44125