At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls. This role requires a high level of negotiation, persuasion, and analytical skills to handle objections and payment clarifications.

Requirements:

Bachelor's degree in Economics-Administrative areas or related fields (In progress or completed).Previous experience in credit collections, customer service, or related roles.Knowledge and proficiency in Microsoft Office suite, especially Excel at a basic/intermediate level.Ability to quickly identify and solve problems.Excellent verbal and written communication skills.Ability to work in a team and adapt to changes.Tolerance for frustration and proactivity.Availability to meet the demands of the position.

Desired Skills:

Ease of speaking and negotiation and persuasion skills.Analytical skills and results-oriented.Intermediate conversational English level; advanced level is a plus.

Responsibilities:

Execute established collections strategies on a daily basis.Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries.Accurately and promptly record all interactions and actions in the system.Handle objections skillfully, demonstrating a high level of negotiation and persuasion.Identify and manage payment clarification cases, ensuring alignment with internal processes.Analyze data to improve the effectiveness of collections and proactively solve problems.