The Accounts Receivable Collector I position is responsible for collecting the outstanding receivables from the accounts that have past due obligations. The primary objective of the collector is to ensure collection of receivables is handled timely. Additionally, the collector position needs to resolve payment disputes within a reasonable time period according to APL Logistics policies to avoid delayed payments and/or cancellation of obligations. Special requirements such as special reports, statement of accounts, third party web sites maintenance are managed by each collector, as needed to get into receivables resolution and track customers outstanding with APL Logistics. Credit balances management, thru validation and refund process and follow up with other third parties, like OCA, as required, thru receivables final closing.

This position is responsible for, but not limited to, the following:

Identify accounts with outstanding invoices, Preparation of statements of accounts and collection code update. Contact customers to review the status of their account and resolve past due balances.  Fill out weekly/monthly reports for US and CR management to ensure visibility and game plan. Problem solve by gathering shipments information required by customer to fulfill payment. Follow-up and assist the customer in dispute resolution following the proper escalation process.  Ensure supporting documents are filed for collection success. Start write off process when needed, validate wo request and justify, provide reasons to mitigate issues/receivables leakage.  Elevate collection efforts to outside collection agencies as needed. Follow refund process per POM. Run reports and macros to ensure receivables (debits and credits) are under control, provide and review those with customers/clients/management. Analyze and execute to provide problem resolution, close gaps based on trends and analysis performed - Portfolio, Receivables Analysis. Manage exceptions for customers as approved ie review, audit and reconcile third party and customer financial records with APLL, provide back ups and explanations etc.  Other duties as assigned. Bachelor's degree or other related field or an equivalent combination of education and experience. Minimum 2 years working experience in Customer Service and/or Collections, Accounts Receivable arena. Knowledge in PC workstation skills in MS Outlook, Excel, Word, PowerPoint and Windows.  Need strong excel skills (Pivot Tables, familiar with Macros) English Possess Customer Service mindset and passion for service excellence. Ability to work well under pressure independently, perform and manage multiple tasks simultaneously and meet deadlines. Excellent interpersonal and communication skills. Strong organizational and planning skills. Intermediate knowledge of Microsoft Suite Products (MS Word, EXCEL, etc.) and technically savvy.