A Day in the Life:

The Collections Supervisor is responsible for leading a team of Collection Specialists which ensures the timely recovery of outstanding balances, maintaining compliance with company policies and legal regulations, and driving continuous improvement in collection processes and metrics.  This position requires strong team leadership skills and excellent communication abilities.

We expect the starting salary to be around $55,000; the actual salary will be determined based on years of relevant work experience

What You’ll Do:

Supervise and provide guidance to direct reports such as monitoring performance, setting goals, and conducting regular performance evaluations. Develop and implement effective strategies to ensure timely and accurate payment of outstanding invoices. Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and adjustments. Communicate with customers and business partners to address payment discrepancies, resolve issues, and negotiate terms. Oversee the workflow as it relates to system interfaces, month end close, billings, adjustments, discrepancies and disputes. Analyze AR aging reports and proactively identify delinquent receivables, taking appropriate actions to ensure timely resolution. Collaborate with other departments, such as Sales, Customer Service, Accounting, and Technology to streamline internal processes and improve overall AR management. Stay updated on industry’s best practices, regulations, and legal requirements related to collections, and ensure compliance within the team. Prepare and present regular reports to management, providing insights into collection performance, trends, and areas for improvement. Lead and perform QA testing and collaborate with internal departments on various company initiatives.  Foster a positive and productive work environment, promoting teamwork, professionalism, and a customer-centric approach. Implement and utilize collection software and tools to streamline processes and improve efficiency. Support cross-functional initiatives with finance, operations, and customer service team.  Effectively handle pressure in a fast-paced environment and prioritize tasks to meet deadlines and business objectives.

 

What We’re Looking For:

Bachelor’s degree in Business, Finance, Accounting, or a related field preferred Minimum of 2 years experience in collections, accounts receivables, of related field.   Prior leadership experience preferred.  Experience with collections procedures, credit policies, and financial regulations.  Ability to interpret data, generate reports, and identify trends. Ability to collaborate with internal and external stakeholders across multiple functions and locations Detail-oriented approach and commitment to maintaining accurate records. Proficiency in Microsoft Office tools; emphasis with Excel and Access

 

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental    Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more