Collections Specialist with Greek and English 

Location: Athens, Greece 

We are seeking a highly organized and driven Collections Specialist with Greek and English to join our team at Diversey in Athens. In this role, you will be responsible for managing and guiding collections resources to accelerate cash flow and ensure timely collection from customers. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to strike the right balance between customer relationships and financial performance. 

Key Responsibilities: 

Duties: 

Deep understanding of the End-to-End Order to Cash process and client operations 

Lead and manage collections activities for an assigned portfolio via email and phone, using web-based tools 

Oversee collection of delinquent accounts and arrange payment plans or escalate for legal action when necessary 

Implement and uphold collections policies and procedures 

Drive improvements in processes and systems 

Collaborate with business and functional leaders 

Manage the escalation process for complex situations 

General Responsibilities: 

Maintain full functionality and technical standards of assigned equipment 

Ensure high-quality output and meet task deadlines 

Uphold the company's image and interests through professional conduct 

Take initiative in resolving business-critical issues 

Perform duties strictly within job description boundaries 

Adhere to labor discipline and company regulations 

Maintain strict confidentiality of business-related information 

Promptly complete tasks assigned by management 

Accept responsibility for any damages caused by delays or errors in task fulfillment 

Ensure compliance with internal rules and safety/health regulations 

Deliver accurate documentation and make efficient use of work time 

Profile Requirements: 

Logical thinker with strong problem-solving abilities 

Excellent organizational skills with a focus on task prioritization and completion 

Proficient in Excel, Word, PowerPoint; digitally savvy and quick to learn business applications and systems 

Detail-oriented and comfortable working with numerical data 

Customer service mindset combined with assertiveness 

Results-driven with a strong commitment to deadlines 

Skilled at identifying process improvement opportunities 

Strong negotiation and stakeholder management abilities 

Maintains confidentiality and professionalism 

Education & Experience: 

2–4 years of proven experience in a similar role within a large corporation 

University degree 

Excellent command of MS Office 

Fluent in Greek and English, both written and spoken 

SAP knowledge required 

About Diversey – A Solenis Company 

Diversey, a Solenis company, is a global leader in cleaning and hygiene solutions, serving a wide range of industries with advanced technologies and services. Our mission is to protect and care for people through leading hygiene, infection prevention, and cleaning solutions. At Diversey, we foster a culture of innovation, inclusion, and employee well-being, where every individual is valued and supported. 

As part of Solenis—an industry leader in water treatment and process solutions—Diversey benefits from the strength of a global organization committed to sustainability, operational excellence, and customer success. Together, we are creating safer, cleaner, and more sustainable environments around the world. 

To learn more, visit www.diversey.com or www.solenis.com. 

At Solenis we are committed to an inclusive culture that recognizes and values diversity, where each person is valued for their talent and potential. That's why we work every day to build an inclusive and diverse environment. 

#LI-AR 

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