A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Houston, Remote

State: Texas

 

Job Summary:  

Collector II is responsible for collecting payments for Bureau Veritas customer open items, including invoices, credit notes, and unapplied cash entries. This role involves skip-tracing, negotiating payment arrangements, and using collection tools to document discussions. Collector II aims to minimize past due and bad debt write-offs by adhering to the Collection Department Standard Operating Procedures (SOP) and specific business guidelines.

 

Essential Duties and Responsibilities: 

Maintain a standard portfolio of 1,000+ invoices per BV employee, depending on the size of the business(es). Generate and analyze reports using Excel V-lookups and Pivot Tables to provide business leaders with cash updates on assigned businesses. Establish and maintain timely, effective, friendly, and cooperative working relationships with external and internal customers in your assigned portfolio(s) or business(es).    Update collection notes after each entry in collection tool to ensure full transparency on each open invoice, credit, or unapplied cash entry:     Execute timely collection calls, emails, and statements for assigned portfolios and businesses as per Standard Operating Procedures (SOP). Review and respond to business emails and phone calls daily. Escalate overdue accounts according to SOP or specific business SOP. Assist in developing payment strategies, agreements, and/or payment plans as needed. Provide exceptional customer service while addressing collection issues timely, facilitating customer refunds, and account adjustments. Work closely with Billing and/or Operations teams to resolve client disputes, short and/or overpayments.  Obtain payment remittances and communicate with cash application team to clear and research unapplied cash. Guide customers from credit card and check payments to ACH or Wire Transfers and complete the necessary customer paperwork for execution as needed. Meet or exceed Monthly KPI’s: Total Overdue <=25%.  91 Days + Overdue <=5%.  Adhere to company policies and regulatory requirements in all collections activities. Perform other tasks and duties as assigned and necessary to support the collection department goals and initiatives by deadline(s) assigned

 

Skills:  

Intermediate Excel: Pivot table, V-Lookups, filters, formatting Utilizes top customer service skills with all customers (external and internal) Strong analytical skills, attention to detail, and excellent communication abilities Proficiency in using accounting and collections software(s) as assigned

 

Competencies:

Ability to create and present cash updates to business leaders Follows all departmental SOP including business specific SOP Identifies needs for process improvements and creating/enhancing processes Coordinate with other staff members as necessary to ensure correct process Build strong working relationships with assigned business(es)

 

Education, Certifications, and Experience:

GED, High School Diploma, and/or Associates 3 years + collection in business-to-business with successful numbers (meeting/exceeding collection targets, lowering DSO, lowering past dues)

 

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.   Here's a breakdown of what we provide: Hourly Rate: $22-26 an hour   Pay offered may vary depending on job-related knowledge, skills, experience, and market location.   Our Health and Welfare Benefits are designed to meet your needs, with eligibility starting on your first day of employment:   Medical, Dental, and Vision coverage Company-matched Retirement plan Generous Paid Time Off and Company Holidays Life Insurance and AD&D coverage Short-Term Disability (STD) and Long-Term Disability (LTD) Optional life and pet insurance EAP and Total Wellbeing Lifestyle Programs Tuition Assistance and/or Professional Development Employee Discounts   This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.   Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

 

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

https://www.dol.gov/agencies/ofccp/posters