The Collections Specialist will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. This role requires providing thorough, efficient, and accurate updates to account files for each interaction while ensuring compliance with Federal, State, and Local regulations governing the collections industry. You will demonstrate strong customer service skills in a fast-paced environment and perform additional duties as assigned by management.
ResponsibilitiesCommunicate with consumers via phone and approved written correspondence to resolve unpaid accounts.Provide thorough, efficient, and accurate updates to account files for each interaction.Ensure compliance with Federal, State, and Local regulations governing the collections industry.Demonstrate strong customer service skills in a fast-paced environment.Perform additional duties as assigned by management.
Essential SkillsProficiency in customer service, call center operations, and data entry.Ability to type and talk at the same time.Capacity to handle numerous inbound calls.Comfortability speaking on the phone.Experience with collections and collections customer service.Strong attention to confidentiality and data protection.Proficiency in Microsoft Office.Excellent interpersonal, written, and verbal communication skills.
Additional Skills & QualificationsAbility to work effectively in a multi-tasked, team-oriented environment.Strong organizational and prioritization skills.Flexibility to adapt to changing schedules.English required; bilingual candidates preferred.
Work Environment
The position requires working five days in the office, from 8am-5pm Monday through Thursday and 8am-4pm on Friday. You will be part of a team consisting of 13 collection specialists and 1 manager. The company offers a strong family-type environment with many long-term employees. There is room for growth, extensive training, and an atmosphere of trust and independence. Enjoy a flexible and comfortable environment with fun events such as holiday parties, lunches, celebrations, potlucks, crab feasts, donation drives, food drives, and volunteering opportunities.
Job Type & Location
This is a Contract to Hire position based out of Pasadena, Maryland.
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pasadena,MD.
Application Deadline
This position is anticipated to close on Sep 10, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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