Description • Build and maintain strong relationships with key customers throughout the Accounts Receivable process. • Engage with our valued customers via outbound phone calls and email to collect on payments owed. • Perform account reconciliations as needed to ensure accounting records are aligned. • Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts • Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days. • Understands and communicates the account receivables policy. • Effectively resolves issues in a positive, professional manner. • Communicate effectively in a prompt courteous and customer-oriented manner • Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed • Analysis of any changes in payment patterns and recommend customers for credit evaluation. • Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off • Ensures accurate customer files and customer billing information is up to date • Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes • Other duties as assigned. Qualifications • 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field. • You are detail-oriented, have a passion for customer service and strong interpersonal skills • You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business. • You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment. • Experience in handling a large volume, small dollar portfolio • Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions • You are self-motivated, customer-centric, and highly organized. • Experience reconciling AR accounts a plus. • Experience training, mentoring other team members a plus. • Ability to handle confidential or sensitive information with discretion • Microsoft office: Excel and Word • Experience with Davisware Global Edge is a plus • Must pass a pre-employment drug screen and criminal background check Requirements Collections - Commercial, Collections - Consumer, Credit - Collections, Collection Processes, Billing Collection, Excel Formulas, Microsoft Excel Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .