Description Job Title: Collections Specialist Job Overview: A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. Additional duties include attending Magistrate Hearings, addressing consumer credit reporting disputes, and supporting the Collections Supervisor in achieving the organization's delinquency and recovery targets. Key Responsibilities: • Investigate billing errors and disputes, providing prompt follow-ups as needed. • Monitor due dates and send timely payment reminders. • Contact customers via phone, email, and written correspondence to resolve unpaid balances. • Record all collection activities and maintain detailed communication logs. • Respond to customer inquiries regarding billing statements in a professional manner. • Negotiate partial payments or structured repayment plans when necessary. • Collaborate with team members to establish effective debt recovery strategies. • Update account status upon successful resolution of debts. • Prepare and issue required documentation to customers and credit bureaus. • Partner with legal counsel when escalations are warranted. • Take ownership of assigned accounts during the debt collection process. • Utilize debt collection software and public record databases for account resolution. • Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies. • Handle sensitive customer data with strict confidentiality and discretion. Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call Robert Half at 412-471-5946 (please ask for Carrie, Dan or Chasity) and reference job #03730-0013279279. Thank you! Requirements • Minimum of 2 years of experience in collections, with a focus on commercial and consumer accounts. • Strong understanding of credit and collections processes and practices. • Proficiency in Microsoft Office Suite, including Excel for reporting and analysis. • Excellent communication and negotiation skills to handle sensitive client interactions. • Ability to analyze financial data and provide actionable insights. • Detail-oriented with strong organizational skills to manage multiple accounts effectively. • Knowledge of relevant regulations and compliance requirements in collections. • Proven ability to work collaboratively in a team environment while maintaining independenceRequired Skills and Qualifications: • Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms. • Communication: Excellent verbal and written communication skills. • Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers. • Problem-Solving: Strong critical thinking and decision-making abilities. • Professionalism: Exhibit a calm and composed demeanor, even under challenging situations. • Independence: Capable of working autonomously while managing multiple tasks and deadlines. Educational and Experience Requirements: • High school diploma or equivalent. • Minimum of two years of experience in collections, customer service, or sales. • Familiarity with bankruptcy or repossession procedures is highly preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .