B2B Collections Specialist

Job Description

The Collections Specialist is responsible for maximizing the collection of overdue funds from customers while analyzing associated credit risks. This role involves utilizing various collection techniques and occasionally collaborating with outside collection services. The Specialist will perform financial analyses of assigned customers to assess credit risk, make recommendations, prepare reports for management, and conduct account and customer reconciliations. By consistently improving processes and maximizing cash flow for assigned portfolios, the Specialist adds significant value to the business.

ResponsibilitiesStratify collection activities to maximize cash receipts.Manage inbound and outbound collection calls.Contact customers regarding overdue accounts and determine reasons for non-payment.Monitor payment commitments and follow up with customers as needed.Analyze and inform sales, district sales managers, and credit & collections managers of credit risks.Research and recommend initial credit lines.Partner with the sales team to resolve disputes.Communicate with sales and supervisors about top outstanding accounts.Research credits and communicate with customers.Coordinate customer credit changes with the credit manager.Communicate accounts being shifted to a collection agency to managers.Inform managers about bad debt write-offs.Maintain accurate records of customer payment status.Ensure customer accounts reflect accurate data.Minimize bad debt write-offs through collection activities.Meet company objectives for DSO targets through customer account management.Perform cash application tasks as assigned.Essential SkillsAssociate degree required in Business Administration, Accounting, or Finance.Intermediate PC skills with proficiency in Microsoft Excel and Word.Strong data entry and data retrieval capabilities.Excellent problem-solving skills.Ability to multi-task in a fast-paced environment.Exceptional customer service skills.Professionalism and ability to handle pressure tactfully.Detail-oriented with a focus on quality and accuracy.Effective communication skills (verbal and written).Ability to apply common sense understanding to carry out instructions.Additional Skills & Qualifications1-3 years of collection experience, preferably in commercial collections.Familiarity with credit procedures, such as Dun and Bradstreet, Third Party Collections.Work Environment

The position offers a long-term opportunity in an evolving department. The work environment is fast-paced, requiring team-oriented collaboration and a desire to achieve excellent results. The role demands a self-starter who is highly motivated and capable of maintaining professional relationships with customers and sales staff through effective communication.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Akron,OH.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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