Job Title: Collections Specialist

Job Description

The role of Collections Specialist will initially focus on outreach for accounts that are 90+ days past due, utilizing pre-made templates and SAP to facilitate communication with customers. Over time, the position will evolve into a more comprehensive collections role, managing manufacturing and service accounts with an emphasis on relationship management.

ResponsibilitiesExpedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill.Coordinate the resolution of customer disputes with internal departments and customer contacts.Work directly with customers to analyze account history and resolve issues.Engage with various internal teams to identify and address root causes of customer issues.Contact customers when new orders go on hold to resolve disputes and expedite payments.Participate in the credit approval process as needed.Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates.Identify and escalate accounts requiring demand letters or third-party collection agency intervention.Essential SkillsExperience in collections or strong customer service. Ability to handle high volume and workload efficiently.Comfort with weekly and monthly performance metrics.Capability to perform basic account reconciliations.Proficiency in multi-tasking and managing multiple priorities.Additional Skills & QualificationsExperience in the manufacturing and/or service industry is preferred.SAP knowledge is a plus, though training will be provided.Strong interpersonal and communication skills.Work Environment

The role is based in Eden Prairie, MN, in a new, modern building designed for optimal work conditions. The workplace culture emphasizes work-life balance and flexibility, allowing for adjustments in office days as needed. The company has a rich history of nearly 150 years, and employees enjoy long tenures, with many staying for decades. The team consists of about 8 collectors, working closely with the Credit and AR teams. The current in-office schedule is Tuesdays and Thursdays, with potential for additional in-office days in the future.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Eden Prairie,MN.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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