Kforce has a client that is seeking a Collections Specialist in Alexandria, VA. Key Tasks: * Reporting directly to the Collections Manager, this position is responsible for managing late and/or delinquent accounts, contacting members to find solutions, and helping them meet their financial commitments * Contact members regarding past due accounts via phone, email, and letters * Document all communications and actions in internal systems * Offer repayment solutions based on individual circumstances * Research and resolve payment posting errors * Collaborate with leadership on escalated or complex cases * Work with third-party vendors including repossession companies * Conduct skip tracing when necessary * Follow all relevant policies and regulatory requirements (BSA, OFAC, FDCPA, etc.) * Assist with other department duties as needed