Join the fastest growing BPO company in the Philippines! Our culture makes our workplace fun, warm, and enjoyable. As we always say, life is #BetterwithSSG What you'll do: + Performs outbound calls + Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion. + Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date + Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns + Able to multitask and learn business specific updates immediately + Tracks individual performance and able to identify personal performance gap + Tracks scheduled call back and call all pending clients on a timely manner About you: + At least 6 months BPO experience, preferred but not required + Background in collections is required, BPO setting. + Knowledgeable in computer skills (Microsoft Office) + Good Verbal Communication & Active Listening + Highly motivated and should be flexible in terms of working in different shifts + Ability to personally engage a contact and effectively get the message across + Must be goal oriented and driven to exceed expectations.