Manager - Non-Government Collections

As Mount Sinai grows, so does our legacy in high-quality health care. 

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Overview: 

We are seeking an experienced and dynamic Collections Manager to lead our Hospital Billing (HB) collections team. The ideal candidate is a hands-on leader with strong technical knowledge of healthcare revenue cycle operations, particularly in non-government payer collections. This individual will bring a team-oriented mindset, a solution-driven attitude, and a proven ability to motivate and develop staff. The manager will be responsible for overseeing daily operations, driving performance, identifying process improvement opportunities and payer trends, and ensuring compliance with payer and regulatory guidelines.

Position Responsibilities:

Demonstrates A thorough knowledge and understanding of the accounts receivable cycle and billing and collections policies and procedures.      

Monitors productivity of staff and develop innovative methods to increase output without sacrificing quality. Develop work standards and set productivity goals.         

Continually informs and in-service staff as to the appropriate adjustment policies according to hospital, department and governmental insurance regulations/policies.

Ensures Charity care accounts are identified and appropriately documented for audit purposes.             

Ensures caveat and estate claims are referred to the appropriate area and proof of claims are filed timely.

Reviews and authorizes allowances and adjustments in accordance with department policy. Refer appropriate write offs to director for authorization.                

Compiles documents for internal and external audits.    

Responsible for extended business office and collection agency monitoring of activities.              

Insures payer updates and managed care matrix is distributed to the appropriate business office staff.                   

Maintains all governmental and insurance bulletin manuals and notifications to keep current with billing requirement.                 

Ensures staff is made aware of all collection related changes to payer procedures.                                      

Identifies interdepartmental processes flow problems, makes suggestions for positive changes in the department and develops action plans to implement these improvements.                            

Prepares in-service training for staff members as required.         

Attends department meetings and in-service training programs to remain aware of pertinent developments and/or changes in billing/collection, discharge and related policies, procedures and systems.

 

Qualifications:

High School graduate, college degree preferred 

Epic experience preferred                                       

Five years management/supervising experience required  

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

     Health benefits      Life insurance      Long-term disability coverage      Healthcare spending accounts      Retirement plan      Paid time off      Pet Insurance      Tuition reimbursement      Employee assistance program      Wellness program

 

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