This Intermediate Collector role focuses on resolving delinquent accounts. You'll be responsible for analyzing customer issues, developing action plans, and recovering overdue payments. The position requires strong communication skills to clearly convey account statuses, work with customers and other departments, and handle difficult conversations. You'll also need to identify and solve problems, make decisions based on established procedures, and collaborate with sales and management to accelerate the collections process when needed.

What you’ll do

Reduce past-due balances across a varied portfolio of customer accounts.

Conduct detailed research, queries, reconciliation, and analysis to understand and resolve nonpayment issues.

Review and complete cases in Salesforce as assigned.

Develop solutions and implement action plans to resolve delinquencies promptly and effectively.

Communicate effectively with customers regarding past-due accounts via phone calls and emails.

Collaborate with internal teams (billing, cash applications, collections operations, and sales) to resolve disputes, review refunds, and process account adjustments.

Produce account status reports for management review.

What experience you need 

2 years experience in the accounting department preferably in Collections. 

Intermediate  Excel skills

English B2/C1

What could set you apart

Business to business Collections experience.

Salesforce - Oracle experience.

University student or graduate, in Business Administration, Finance, Accounting, or related field

Excellent communication skills.

Analytical, attention to detail and problem solving skills.

Work as a team and assist others in resolving matters in order to accomplish team goals.

Process improvement mindset. 

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