Dealership:L0238 Driveway Finance Corporation

Driveway Finance Corporation

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!

Full-Time Collections Customer Service Representatives needed!

Industry leading benefits and career development opportunities​Schedule: Monday - Friday, 10:00 AM - 7:00 PMPay: $21.00/hr.Location: Tigard, OR. (Hybrid)Start Date: 09/08/2025

The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

Responsibilities

Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable incomeProcess, follow up, and resolve inbound collection and customer service telephone inquiriesReview accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligationsDemonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputesFollow up on required customer insurance coverage and institute corrective action when deficient coverage is discoveredMeet or exceed established call volume and account action requirementsOther duties as assigned

Skills and Qualifications

Basic knowledge of installment loans, consumer collections, and collections regulations & lawsPrevious collections experience preferredAbility to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shiftStrong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

We Offer Best-in-Class Industry Benefits:  

Competitive pay  

Medical, Dental, and Vision Plans  

Paid Holidays & PTO  

Short and Long-Term Disability  

Paid Life Insurance  

401(k) Retirement Plan  

Employee Stock Purchase Plan  

Lithia Learning Center  

Vehicle Purchase Discounts  

Wellness Programs  

  

Qualifications:  

High School graduate or equivalent required  

18 years or older  

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.