Objective

Responsible for reducing receivable balances within an assigned portfolio. The results are measured by an over 90-day Gross accounts receivable balance reduction goal. Responsible for managing a high call volume and consistent follow up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.

Key Responsibilities

Prints and distributes customer’s statement of account according to schedule. Conducts collection calls to customers to: Follow-up and confirm customer payment for collection; including disputed invoices already resolved. Confirm payment amount and determine corresponding reference invoices collection assignments to ensure payments are collected accordingly. Recognize, analyze and endorse customer disputes. Issue appropriate receipt (CR/OR) on payment made thru bank deposits and over the counter. Prepares invoice application on CWT’s received along with payment. Tags invoices with disputes according to reasons. Maintains collection notes to track customer responses and feedbacks. Log received customer disputes or issues raised in Incident Management Prepares accurate monthly collection forecast. Prepares collection letters as per policy Schedules and monitor daily field collections. Performs other tasks that maybe assigned from time to time in relation to the overall job function and objective/s.