With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Overview

VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. Learn more at www.visionfundkenya.co.ke.

We are seeking a strategic and results-driven Collections and Recovery Manager to lead our efforts in managing delinquent accounts and optimizing recovery processes.  In this role, you will be responsible for developing strategies to reduce delinquency, overseeing recovery processes and ensuring compliance with regulatory standards. You’ll play a key role in minimizing credit losses while maintaining a customer-centric approach in line with VisionFund’s mission and regulatory guidelines.

The Collections and Recovery Manager reports directly to the Chief Operations Officer (COO).

Key Responsibilities 

Collections Strategy & Execution 

Develop and implement effective collection strategies tailored to microfinance credit products Monitor daily, weekly, and monthly collection performance across branches or regions Supervise field collection officers and ensure adherence to collection protocols Analyze repayment trends and recommend proactive measures to reduce delinquency 

Recovery Operations 

Lead recovery efforts for non-performing loans (NPLs) and write-offs Coordinate with legal teams and external recovery agents where necessary Negotiate repayment plans with clients and ensure compliance Maintain accurate records of recovery actions and outcomes 

Portfolio Risk Management 

Track portfolio at risk (PAR) and provide regular reports to senior management Identify high-risk segments and recommend targeted interventions Collaborate with credit and underwriting teams to improve loan quality 

Team Leadership & Capacity Building 

Train and mentor collection officers on best practices and ethical recovery methods Conduct regular performance reviews and field audits Foster a culture of accountability, integrity, and customer respect 

Key Performance Indicators (KPIs) 

Portfolio at Risk (PAR) reduction Recovery rate on delinquent and written-off loans Collection efficiency ratio Compliance with internal and regulatory standards 

Ideal Candidate Profile

Qualifications & Experience 

Bachelor’s degree in Finance, Business Administration, or related field Minimum 5 years’ experience in credit collections and recovery, preferably in microfinance or retail lending Strong understanding of credit risk, loan lifecycle, and customer behavior Proven leadership and team management skills Excellent negotiation, communication, and analytical abilities Familiarity with digital collection tools and MIS systems is a plus staff retention, and a culture of continuous growth.

Key Competencies

Strategic Thinking: Ability to design and execute effective collection and recovery strategies aligned with organizational goals.Analytical Skills: Strong capability to analyse portfolio performance, repayment behaviour, and risk trends to inform decision-making.Leadership & People Management: Proven ability to inspire, mentor, and manage diverse teams to achieve results.Negotiation & Conflict Resolution: Skilled in handling sensitive client discussions, negotiating repayment plans, and maintaining professionalism.Regulatory & Compliance Knowledge: Sound understanding of microfinance regulations, ethical collection practices, and risk management principles.Results Orientation: Focused on achieving KPIs including PAR reduction, recovery targets, and efficiency improvements.Communication & Interpersonal Skills: Excellent verbal and written communication with the ability to engage clients, staff, and senior management effectively.Adaptability & Innovation: Ability to embrace digital tools, innovate recovery processes, and respond proactively to market and client dynamics.Integrity & Customer-Centric Approach: Demonstrates ethical standards, respect for clients, and commitment to protecting the organization’s reputation.

Application Instructions

The care and protection of children and vulnerable adults is our top priority. We take our responsibility to protect those we work with seriously. We have extensive Child and Adult Safeguarding policies and protocols in place to safeguard children and the communities we serve. We condemn all forms of exploitation or abuse of children or adults and have a zero-tolerance policy for incidents of violence, especially against children.   

All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions. Interested and suitably qualified individuals should forward their applications, attaching copies of their academic and professional certificates, detailed CV indicating work experience, daytime contact, and addresses of 3 professionally relevant referees to reach on or before Friday, 19th September 2025.

Important Notices:

The CV must be in PDF format, and all the attachments scanned into one PDF document.

VisionFund Kenya is a registered Data processor and controller, by submitting your application you consent to using your Data for recruitment purposes.

VisionFund Kenya is an Equal Opportunity Employer. We do not require payment during the recruitment process.

Applicant Types Accepted:

Local Applicants Only