Gurgaon, Haryana, India
24 hours ago
Collections Analyst Finance Operations
Why SoftwareOne? SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 9250 employees and sales and service delivery capabilities in 60 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange. The role As a part of our Collection Team, you will be responsible for ensuring timely collection of outstanding receivables, maintaining strong customer relationships, and resolving any payment-related issues. This role involves proactive communication with customers, internal partners, and finance teams to optimize cash flow and minimize overdue balances. Experience in Indian Collection process is a must. Roles and Responsibilities Customer Follow-ups: Conduct daily follow-ups with customers via calls and emails to ensure timely payments. Sales Coordination: Collaborate with the Sales team to address long outstanding and critical payment issues. Customer Communication: Respond to internal and external AR inquiries, providing vital assistance. Reconciliation & Issue Resolution: Perform customer account reconciliations and resolve open payment discrepancies. Collection Tracking: Update the Collection Workbench with follow-up statuses and remarks for distributed team transparency. Mailbox Management: Supervise and lead the AR mailbox to ensure timely responses to customer queries. Reporting & Dashboards: Prepare and share AR-related trackers and dashboards with Local Finance on a fortnightly basis. Discrepancy Identification: Identify and communicate customer payment discrepancies for prompt resolution. Aged Unapplied Cash & Currency Differences: Investigate and resolve aged unapplied cash and currency variances. Document Exchange & Invoicing: Supervise and organize document exchange actions for efficient invoicing and customer communication. Credit & Rebill Processing: Assist in processing credit rebills within the system as required. Unidentified Payments: Research and allocate unidentified payments accurately. Dispute Resolution: Work closely with internal teams and customers to resolve invoice disputes, pricing mismatches, or other billing-related concerns in a timely manner What we need to see from you MBA degree or equivalent experience" in Accounting, Finance, or a related field. Prior experience in Accounts Receivable, Collections, or a similar role. Strong communication and negotiation skills. Proficiency in Microsoft Excel and ERP systems. Ability to analyze data and resolve discrepancies efficiently. Ability to work with team or independently. Job Function Finance
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