**Overview** Join our expanding team at QuickBooks Capital as a Collections Operations Manager, where you’ll play a key role in the Servicing and Collections team dedicated to the Business Credit Card product. We're seeking a versatile and detail-oriented professional who is passionate about optimizing our collections strategies and operations. This position is perfect for someone who flourishes in dynamic environments, possesses a comprehensive understanding of collections processes, and is proactive in addressing challenges across systems, processes, vendors, and data. **What you'll bring** + 3–5+ years of experience in collections operations, with a preference for experience in credit card or small business lending + Profound knowledge of collections strategies, tools, and regulatory frameworks (eg, FDCPA, UDAAP) + Demonstrated ability to work collaboratively across internal departments and with external partners + Strong analytical capabilities and comfort utilizing data to identify issues and inform decisions + High attention to detail with the aptitude to manage multiple priorities in a fast-paced environment Preferred: + Experience with Salesforce, payment gateways, and dialer platforms + An understanding of small business customer needs and behaviors within the financial services sector + A history of supporting both internal collections teams and coordinating with third-party agencies Join our team to significantly impact our growing QuickBooks Capital division, enhancing our ability to serve and support our Business Credit Card customers effectively. **How you will lead** + Support the entire collections lifecycle for Business Credit Card customers, from early delinquency to charge-off + Collaborate seamlessly with internal teams and external vendors to ensure accurate, timely, and compliant execution of collections activities + Monitor performance metrics and operational workflows, identify areas of improvement, and partner with leadership to implement effective solutions + Serve as a key point of contact between the collections team, platform/product teams, and third-party agencies, facilitating issue resolution and process optimization + Develop and maintain operational playbooks, workflows, and quality assurance controls + Partner with Compliance and Legal teams to ensure all activities conform to regulatory and internal policy standards + Provide supportive system-level tools in Salesforce, collections instruments, and payment platforms (eg, troubleshooting, change requests, UAT testing) + Contribute to the creation of reports and insights concerning collections performance and risk trends EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.