Job Title: Collection Supervisor

Job Description

The primary focus of this position is to supervise the branch/commercial collectors and assist in daily quality assurance tasks. Reporting to the Credit Manager, this role requires multitasking and efficiency in handling a variety of duties that change daily.

ResponsibilitiesTake over challenging customer calls and help resolve issues.Train staff and assign workloads effectively.Review team progress and ensure follow-up on accounts.Approve or deny repossession and bad debt requests.Monitor and reduce delinquency rates through coaching.Assist with hiring, training, and conducting team performance reviews.Generate performance and activity reports.Support call overflow and special customer cases.Guide staff on proper collection actions.Communicate with customers via phone, handling tricky accounts and reconciling balances.Complete other tasks as needed; regular attendance is essential.Essential SkillsKPI managementCollections Operating System knowledgeB2B experienceAccounts receivable expertiseCollection and reconciliation skillsFinance knowledgeCash application skills4 years of commercial collection experience2 years of supervisory experience in collectionsKnowledge of payrollPrior collection and/or credit experienceAdditional Skills & QualificationsAssociates degree and 4+ years of supervisory experience OR GED and 8 years of supervisory experienceExperience in severely aged accounts receivableExperience in the Construction IndustryExperience with Liens and related LawsExperience with Contractors, Subcontractors, and SuppliersWork Environment

This position is fully onsite, with working hours from Monday to Friday, either from 7 AM to 4 PM or 8 AM to 5 PM.

Pay and Benefits

The pay range for this position is $36.00 - $39.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 29, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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