Job Description
The Collection Supervisor will supervise branch and commercial collectors, assisting in daily Q&A. The role requires multitasking and efficient work to handle various duties daily. Reporting to the Credit Manager, the supervisor will oversee the team and ensure effective collection practices.
ResponsibilitiesTake over challenging customer calls to resolve issues.Train staff and assign workloads.Review team progress and ensure follow-up on accounts.Approve or deny repossession and bad debt requests.Monitor and reduce delinquency rates through coaching.Assist with hiring, training, and team performance reviews.Generate performance and activity reports.Support call overflow and special customer cases.Guide staff on proper collection actions.Communicate with customers via phone and handle tricky accounts to reconcile balances.Complete other tasks as needed; regular attendance is essential.Essential SkillsFour years of commercial collection experience.Two years of supervisory experience in collections policies.Strong negotiation skills.Knowledge of payroll.Prior collection or credit experience.B2B experience.Customer service and collection calls expertise.Additional Skills & QualificationsAssociate's degree with four or more years of supervisory experience or GED with eight years of supervisory experience.Experience in severely aged accounts receivable.Preferred experience in the construction industry.Experience with liens and related laws.Experience with contractors, subcontractors, and suppliers.Work Environment
The role is fully onsite with working hours from Monday to Friday, 7 AM to 4 PM or 8 AM to 5 PM.
Pay and Benefits
The pay range for this position is $36.00 - $39.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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