At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

And at the European Shared Services Center based in Cornellà de Llobregat, with more than 300 employees, we support the group's various subsidiaries of all Europe and other regions. We have built an outstanding multicultural environment composed of employees of around 30 different nationalities.

We are looking for a Collection Specialist for Poland, based in Barcelona.

The Collections Specialist is responsible for minimizing outstanding receivables and reducing interest losses by ensuring timely customer payments. The role includes maintaining accurate account records and reconciliations, while balancing financial risk with business opportunities through effective credit and collection management.

As a Collection Specialist for Poland, you will:

Ensure prompt collection of overdue payments following established escalation procedures.

Respond to customer inquiries via phone and email within departmental service level targets.

Identify and escalate customer complaints or disputes as appropriate.

Collaborate with Customer Service, Sales, and other stakeholders to address payment issues, disputes, and credit hold situations.

Provide support and backup to fellow collections team members as needed.

Liaise regularly with the Credit & Collections Team Lead regarding credit-related concerns.

Maintain accurate and up-to-date records of customer interactions and account status.

Role requirements

To be successful in this role, you'll at least need!

Languages: Native Polish and good English (spoken and written). Knowledge of Czech/Slovak or Hungarian is a strong advantage.

Education: Degree in Business Administration, Economics, or a related field (preferred).

Experience handling high volumes of incoming calls, ideally in Credit & Collections.

Skilled in:

Customer negotiation and stakeholder communication.

Collections, dispute resolution, and account reconciliations.

Managing charges and payments.

Personal Skills

Strong interpersonal and negotiation skills (internal & external).

Tenacious, ambitious, and a strong sense of ownership.

Able to work under pressure, both independently and as part of a team.

Self-motivated, goal-oriented, and results-driven.

Excellent communication and influencing skills (verbal & written).

Knowledge & Tools

Understanding of customer accounts and business workflows.

Basic accounting knowledge, especially in customer accounting.

Proficient in MS Office.

Experience with SAP is a plus.

What we offer:

Competitive Salary: Based on experience and skills.

We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan.

Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card.

Economic Support for Remote Work.

Flexible Hours: With the possibility to work from home depending on the role.

Holidays: 23 days + additional days for work adjustment.

Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen.

Special Discounts: On your favorite brands for being part of Air Products.

Parking Space: So, you don't stress about arriving at the office.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.