Job Title: Collection Specialist

Job Description

We are seeking a diligent and proactive Collection Specialist to manage open accounts receivable balances and support branch personnel. The ideal candidate will establish positive customer relationships while effectively handling account reconciliations and customer inquiries.

ResponsibilitiesActively collect open AR balances by contacting customers and support branch personnel in collection efforts.Update the AR collection system with customer contact information, payment status, and notes on account actions.Respond to customer inquiries, providing assistance or directing issues for resolution.Reconcile accounts and perform additional administrative tasks as assigned.Establish acceptable payment arrangements, including settlements, and build positive customer relationships.Counsel customers to assist in finding funds to bring accounts current.Generate and respond to written correspondence professionally and in compliance with company standards.Maintain accurate documentation of conversations and arrangements with customers.Manage collection objectives with professionalism and persuasiveness.Make recommendations for next steps for non-performing or unresponsive accounts.Conduct skip tracing when contact with customers ceases.Collaborate with salespersons, branch personnel, and other team members to resolve account issues.Work unapplied cash to identify payments.Essential SkillsExperience with collections on large accounts.Accounts receivable and customer service expertise.Proficiency in reconciliation and cash application.Experience with high-volume collections, research, resolution, and de-escalation for at least 2 years.Proficiency with MS Office, particularly Excel, Word, and Outlook.Additional Skills & QualificationsExperience in B2B collections and customer relationship management.Ability to multitask and eagerness to learn.Salesforce experience preferred.Experience in construction or manufacturing industries preferred.Work Environment

This role is based in an office with a collaborative team environment. There are ample opportunities for growth within the company.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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