Job Title: Collection ManagerJob Description The primary focus of this position is to supervise the branch/commercial collectors and assist in daily Q&A. Reporting to the Credit Manager, this role requires multitasking and working efficiently. The position encompasses a multitude of duties that vary from day to day. Responsibilities + Assist collectors with executing their key performance indicators and coach them to improve collection performance. + Drive adherence to the Collections Operating System for consistency in approach and escalation of difficult items. + Review, discuss, and plan the performance of collectors through key performance indicators and scorecards. + Responsible for hiring, monitoring, training, coaching, evaluating, and disciplining the collections team as required. + Ensure account assignment is completed and thoroughly worked. + Assist customers directly by resolving issues and removing obstacles preventing payment of outstanding invoices. + Handle projects and assignments from the Director of Collections to drive efficiency in the collections process. Essential Skills + 4 years of commercial collection experience + 2 years of supervisory experience in collections + Strong negotiation skills + Knowledge of payroll + Prior collection or credit experience + B2B experience + Customer service skills + Collections customer service and collection calls Additional Skills & Qualifications + Experience in severely aged accounts receivable + Experience in the construction industry + Experience with liens and related laws + Experience with contractors, subcontractors, and suppliers Work Environment Fully onsite, Monday to Friday from either 7 AM to 4 PM or 8 AM to 5 PM. Pay and Benefits The pay range for this position is $36.00 - $39.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 29, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.