Objectives of the Position

Responsible for execution of collection activities for assigned customer/country portfolio following global and regional guidelines, policies and proceduresTo ensure deliveries meeting requirements defined in service level agreement and KPIs/targets for process efficiency, effectiveness and quality controlClose collaboration with CS Stakeholders and global counterparts to ensure smooth processes

 

Main Areas of Responsibilities and Key Activities

Functional Tasks (including but not limited to):
• Manage daily overdue worklist by performing collection calls/mails and document customer contacts results for assigned country/customer portfolios
• Identify disputes and provide solution through close collaboration with Accounts Receivables unit, Credit Risk managers and sales or customer service organization of business units
• Support Credit Risk Management teams concerning individual/ad hoc requests in the area of active reminding activities, collection strategy, order block management and others
• Work closely with Senior Analyst, Assistant Manager and Manager in daily operations to achieve defined objectives and targets
• Discuss follow up measures with team-internal and with related counterparties based on regular reporting of active reminding activities for first level of escalation
• Participating in training activities to continuously improve and enhance knowledge, technical and communication skills
Compliance:
• Participate in any compliance audits and respond to audit queries (for both internal and external)
• Ensure all work documentation and work processes are updated and met with BASF policies & guideline, local company’s policy, legal and statutory requirements
Quality and Continuous Improvement:
• Identify, recommend, and implement continuous improvement opportunities in quality and efficiency to support smooth implementation
• Prepare training materials and conduct end user trainings when required
• Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transition
Others:
• Support Business Continuity Plan (BCP) through resource planning, backup and communication
• Any other tasks due to Service Hub KL management strategy and/ or changing business environment may require to be performed
Additionally, for Associate Analyst:
• Act as country cluster to coordinate for certain countries on collection related activities and act as the first level of escalation
• Act as Area of Competency (AOC) member or topic owner for Collection Services processes
• Support Internal, Regional and Global projects as and when required

 

Job Requirements

Education:

Bachelor’s Degree or Diploma in Finance/ Accounting or related disciplines or Professional qualification in Finance (e.g., ACCA, CPA, etc.)

 

Working Experience & Skills:

Fresh graduate with Bachelor’s Degree in Finance/ Accounting or related disciplinesDiploma with minimum 1-2 years working experience in related fieldsExternal experience in a shared service or business process outsourcing engagement will be an added advantageGood interpersonal skills to communicate to service recipientsGood time management, good organization skills and multi-tasking skillsAbility to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines

 

Technical & Professional Knowledge:

Knowledge of MS Office Applications, especially MS Word, Excel and Power PointKnowledge of SAP Systems will be an added advantageProficiency in English and other languages requiredKnowledge in programing or scripting are an added advantage but not mandatory