Business Title: - Account Manager Job Purpose: - The purpose of this role is to manage customer accounts, ensure timely payments, and provide excellent service by addressing delinquencies, negotiating repayment plans, and maintaining accurate records, all while supporting company compliance and fostering strong customer relationships. Key Responsibilities: - Contact and follow up with past-due accounts. - Manage delinquent accounts and negotiate payments. - Guide customers through repayment processes. - Update account databases and notify on changes. - Validate due date changes and deferments. - Complete Welcome Calls and monitor impounds. Qualifications Required Education: - High school diploma or equivalent Preferred Education: - High school diploma Required Experience: - Experience in collections (preferred but not required) Required Skills and Abilities: - Strong negotiation skills - Clear and effective speaking voice - Strong problem-solving abilities - Excellent reliability and attendance - Strong communication skills - Basic computer literacy - Bilingual skills (a plus)