JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Certainly. I'll combine the previous version with the new technology innovation section to create a comprehensive job description for the REMS Hub Lead position. Here's the complete JD:

Title: Colleague Experience Lead, REMS EMEA

Location: UK, London

Job Overview:

The Colleague Experiences Lead will spearhead the transformation of traditional facilities management into dynamic, human-centric workplace ecosystems across the EMEA region. This role will integrate cutting-edge technology, data analytics, and behavioural science to create adaptive, resilient, and engaging work environments that drive business performance, cultural alignment, and employee well-being for JLL's diverse client portfolio.

Key Responsibilities:

Strategic Ecosystem Development:

Architect a holistic workplace ecosystem strategy that seamlessly integrates physical spaces, digital platforms, and human-centred servicesDevelop adaptive models that flex with changing business needs, economic conditions, and workforce demographics across diverse EMEA marketsCreate frameworks for quantifying the ROI of human experience initiatives in terms of productivity, retention, innovation, and overall business performance

Cross-Cultural Experience Design:

Develop nuanced, culturally-sensitive experience strategies that resonate across the diverse EMEA regionImplement design thinking methodologies to create inclusive workplace solutions that cater to multi-generational and neurodivergent workforcesPioneer the integration of biophilic design, circadian lighting, and other wellness-focused elements into the workplace ecosystem

Technology Integration and Digital Transformation:

Lead the integration of IoT, AI, and predictive analytics to create responsive, intelligent workplacesDevelop strategies for seamless physical-digital workplace integration, including AR/VR applications for remote collaborationCollaborate with IT and Cybersecurity teams to ensure data privacy and security in increasingly connected workplaces

Sustainability and Corporate Social Responsibility:

Align workplace ecosystem strategies with ESG goals and circular economy principlesDevelop programs that promote sustainable behaviours and reduce environmental impact within managed facilitiesCreate initiatives that connect workplace experiences to broader community engagement and social impact

Future of Work Research and Innovation:

Establish a cross-functional innovation lab to explore emerging trends in work, technology, and human behaviourCollaborate with academic institutions and think tanks to conduct original research on the future of workTranslate research insights into actionable strategies and pilot programs for JLL and its clients

Client Advisory and Business Development:

Serve as a C-suite level advisor on workplace strategy and human experience to key clients and prospectsDevelop sophisticated business cases and ROI models for human-centric workplace investmentsCreate and deliver thought leadership content at high-profile industry events and executive forums

Talent Ecosystem Management:

Design and implement a talent ecosystem strategy that integrates full-time employees, gig workers, and AI-driven automationDevelop programs to attract, retain, and develop top talent in workplace experience roles across EMEACreate cross-functional, agile teams capable of rapid innovation and problem-solving in complex client environments

Risk Management and Compliance:

Develop robust risk assessment frameworks for new workplace technologies and experience initiativesEnsure compliance with diverse and evolving labor laws, data protection regulations, and health and safety standards across EMEACreate crisis management and business continuity plans for workplace ecosystems in volatile global contexts

Financial Modelling and Value Creation:

Develop sophisticated financial models that demonstrate the long-term value creation of human-centric workplace investmentsCreate innovative pricing and contract structures that align JLL's interests with client outcomesIdentify and pursue new revenue streams related to workplace experience and ecosystem management

Required Qualifications:

Master's degree or higher in a relevant field such as Organizational Psychology, Business Strategy, Architecture, or Data Science15+ years of progressive experience in workplace strategy, organizational development, or related fieldsProven track record of driving transformational change in complex, multinational organizationsDeep understanding of EMEA markets, including cultural nuances and regulatory landscapesStrong background in data analytics, behavioral economics, and emerging technologiesExceptional strategic thinking and ability to navigate ambiguity in rapidly changing environmentsOutstanding leadership skills with the ability to influence at the highest levels of organizationsFluency in English and at least one other major European language; additional languages are a significant plus

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.