Job Functions

Responsibilities:

User Support

Meet with users on ad hoc and scheduled basisHelp users solve business problems with productivity tools and show them how to resolve issues using them.Consult with users about using collaboration tools such as Zoom, BOX, M365, Monday.com etc. Help them understand the features and limitations for use at Nissan

Americas M365 Resource Center (SharePoint Online)

Overall site management, including planning needed updatesCreate support resource documentation, articles, and videos for SharePoint Online, Teams, M365 resources, Zoom, Box, etc.Coordinate efforts to have resources translated to multiple languages and create Chatbot references.Creation and manipulation of graphics where needed

License Administration of SAS tools such as:

Box Administrator and License ManagerMicrosoft 365Monday.com

WIN (Intranet Portal – Custom SP2013)

Management of regional pages and associated Permission groups (Region wide)Global WIN Search analysis and coordinate search updates with Global IS

Misc. Site Administration

AWS site administration as neededAdministration of SP2013 and SP Online sites owned by the team.

Project Management

Acting PM/BA where needed within the team’s various projectsDocument requirements and user documentation

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:

Exceptional organizational skills including the ability to effectively organize and manage multiple initiatives simultaneously and the ability to self-prioritize where neededA strong understanding of business goals and standards for customer serviceSharePoint Online configuration and site administrationProficient with user productivity tools used at Nissan. E.g., M365 Suite, Teams, Zoom, BoxBasic Project Management and Business Analyst skillsOutstanding communications skills, both written and verbal, with users that are both technical and non-technical in a culturally diverse environment, including leadershipAble to coach and teach users about Nissan’s set of user productivity tools

Experience:

5 years of experience in SharePoint administration and site developmentPreferred Computer Languages: o HTML o CSS o JSON o MS Power FX (Power Apps)

Education

Bachelor’s degree or equivalent

Computer Skills:

BoxMicrosoft Office (Word, Excel, PowerPoint)Microsoft SharePointMicrosoft TeamsPower AutomatePower Apps o Power BIZoom

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Travel: Not required

Mexico City Mexico