**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** The business lead will drive the adoption and cultural integration of Microsoft 365 Copilot and Viva across the enterprise. This role will lead change strategy, stakeholder engagement, communications, and training initiatives to ensure successful transformation outcomes. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Develop and execute a comprehensive change management strategy prioritized around the teammate experience. 2. Partner with HR, Communications, and Product teams to align messaging and training for various M365 production adoption strategies. 3. Lead stakeholder analysis, readiness assessments, and resistance management. 4. Design and deliver enablement materials, including training, FAQs, and success stories with a focus on driving M365 product adoption (priority focus on AI). 5. Measure adoption metrics and adjust strategies based on feedback and performance. 6. Facilitate focus groups, feedback sessions, and executive briefings. 7. Analyze and interpret usage data to produce reporting for key business decisions. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree in a business or IT field, or equivalent education and related training 2. Five years of experience managing in an IT environment 3. Five years of experience implementing and supporting large scale web/middleware solutions 4. Excellent written and verbal communication skills 5. Demonstrated proficiency in learning and applying technical concepts 6. Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products **Preferred Qualifications:** 1. Experience with M365 platform (Teams, Viva, Power Platform) 2. Experience with Smart Brevity 3. Strong AI thought leadership 4. Excellent Communication skills 5. Experience leading training on products and services **OTHER JOB REQUIREMENTS / WORKING CONDITIONS** **Sitting** Constantly (More than 50% of the time) **Standing** Occasionally (Less than 25% of the time) **Walking** Occasionally (Less than 25% of the time) **Visual / Audio / Speaking** Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. **Manual Dexterity / Keyboarding** Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. **Availability** Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. **Travel** Minimal and up to 10% **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)