**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. ## **About the Team** Community Operations is the heart and soul of our **#BuildWithHeart** approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber! ## **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.  At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. The COE Specialist II - US&C High Volume Fleet will resolve Fleet Operator and Vehicle Solutions issues and requests to ensure Uber Fleet accounts remain fully operational. The key responsibilities include reviewing vehicle documents, verifying driver background check statuses, and addressing Uber Fleet account concerns to maintain seamless operations. ## **Your Impact in Role:** - Demonstrate empathy while solving customer concerns - Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business. - Work on both phone and ticket-based cases, if relevant, and resolve escalations - May perform root cause analysis and present findings - Highlight common ticket types / issues to Team Lead ## **The Experience You’ll Bring:** **Basic Qualifications:** Experience in retail, hospitality, or customer service in-person or contact center environment. Comfortable operating in multiple modalities. **Required Soft Skills:** - Attention to detail, problem-solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).