Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
ResponsibilitiesCoco Girls are fun, enthusiastic, glamorous and confident! This position is a special group with the Table Games department that will participate in the Party Pit area. The duties may include Pit Parties, VIP events, photos and videos shoots, PR events, festivals and more! #COCOINDEED
Job Description:
Under the direction of the Vice President of Gaming Operations, the incumbent is responsible for:
Proficiently deal Black JackAble to deal and follow all policies and procedures of all available table games within 90 days of promotionDeal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standardFollow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.Deliver guest service that promotes satisfaction and results in increased time at the table and return playMaintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.Support the Seminole Gaming culture and team philosophy within the department and throughout the propertyAmicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.Ensures the protection of customer's rewards and credit linesMaintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential informationDemonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Service," and values of Fast, Fun, Friendly, Fresh and Focused in all you doExhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresEnsure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violationsShow a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.As called upon, explains aspects of various games to gaming patrons. Processes all cash and maintains proper handling and accounting for assigned property items.Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions.Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.Service Initiative:
Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and FocusedTreat Guests with a sense of caring and individuality while effectively identifying their specific needsInform Supervisor of Guest needs which may require special accommodationsShow special recognition of frequent GuestsMaintain a safe, clean and comfortable environment for Guests at all timesConsistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them returnPresent a neat, clean and well-groomed appearance at all timesMaintain constant awareness of services, promotions, and events offered at the facility and inform GuestsHandle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibilityPromote positive public relations and create an enjoyable atmosphere for allInspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situationsMaintain a professional and positive relationship with vendors, Guests and co-workersCreate a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performanceExhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concernsEnsure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations Qualifications Must deal two primary games (BJ, Baccarrat), plus 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud and must possess excellent customer service and talent relation skills.Must possess a certificate of completion from an accredited Gaming School or equivalent. Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.Work Environment:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.Uniform Standard
Ability to properly wear the alluring uniform, similar to that of a Cocktail Server, for a Coco Girl Dealer position which is available in LADIES sizes 0 to 6Tattoos are acceptable if they are in good taste and do not violate sanitary and health policies.Facial piercings are not permitted.
Language Skills
Able to communicate with guests in English, specific to position duties and responsibilities
Please click on the link below to learn more about what it takes to be a Table Games Dealer.
https://youtu.be/sK7QD1ug3TQ
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit CheckCriminal Background Check
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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