Job Purpose:

 

Provides service to our guests by delivering food and drinks

 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides guests with service by acknowledging and welcoming guests entering the casino and poker room, responding to guest requests, promptly taking, delivering and serving food and beverage orders, entering orders into the point of sale system, and collecting and processing payment and returning change following established procedures. - 60% Promotes guest relations by offering appropriate up to date information regarding promotional contests, giveaways, and concerts, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. - 20% Maintains safe and sanitary dining areas by cleaning surfaces, picking up used trays, plates, cups and utensils, wiping down rolling tables, and disposing of trash. - 10% Provides accounting of transactions during shift by entering cash transactions in to point of sale system, counting currency, logging guest discounts, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team. - 5% Ensures restaurant stations are stocked and clean by completing and submitting supply requisitions, placing delivered water, food and supplies, cups and condiments in the server stations, and cleaning coffee machines, soda machines, sinks, shelves, and counters according to established procedures. -5%

Job Specifications

Education and Experience

Essential:

County of San Diego Food Handler Card

Desirable:

Guest or Hospitality Service experience Concession experience Cash handling experience Food server experience Casino experience

 

Skills and Knowledge

 

Essential:

Ability to interact effectively with guests and team members Ability to stand and walk for up to eight hours at a time Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Ability to perform simple mathematical calculations Ability to complete forms and documents Ability to appear for work on time Ability to work in a smoking environment Ability to communicate effectively in the English language Ability to maintain professionalism and composure Ability to understand verbal directives and written instructions Ability to accept constructive criticism Ability to routinely lift and carry 25 pounds Ability to bend, stoop, push and pull

Desirable:

Multi Lingual

Supervisory/ Managerial Accountability:

Direct:            None

Indirect:          None