At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionTHE ROLE
This critical leadership role will be focused on driving partner-based credit card growth across our enterprise. This executive will manage one of U.S. Bank’s largest partner relationships, while also leading the entry for the enterprise into an exciting new card space.
This leader will work directly with partners to develop and execute strategic plans, create world-class customer service experiences, ensure seamless partner integrations, lead executive-level discussions, and coordinate all internal and external activities associated with managing the portfolio.
The position will manage an existing high-performing team dedicated to one of our largest clients, while also building and leading the internal resources required for our new strategic segment. This role will also play a key leadership role in overseeing two large technology platform migrations.
Lastly, the executive will continually monitor the effectiveness of our products, service delivery, and customer experiences—driving internal and external changes to ensure world-class positioning in the card industry. This leader will be responsible for continued growth and profitability across payments for consumer and small business.
Well-developed leadership abilities and strategic management skills
Exceptional interpersonal, verbal, and written communication
Thorough knowledge of banking operations
Experience overseeing large, successful card partnerships
Responsible for the administration of corporate policies and procedures and ensuring compliance with applicable laws and regulations
Ability to quickly integrate complex information and translate it into business strategy
Deep knowledge of the payments industry, including current and future trends in digital payments and financial services innovation
Understanding of all payment instruments, their key attributes, and restrictions
Exceptional influencing skills; adept at driving organizational change through partnership, collaboration, and leadership rather than title or line authority
Builds trust-based relationships with stakeholders at all levels of an organization
Gains commitment, trust, and support from others by involving them in the thinking and decision-making process
Proven track record of leading high-performing teams in a dynamic, fast-paced environment
Strong executive presence with the ability to influence at all levels of the organization
Strategic thinker with a bias for action and results
Deep understanding of partner relationship management and co-branded credit card programs
Expertise in navigating complex regulatory environments and ensuring compliance
Ability to lead through ambiguity and drive innovation in product and service delivery
Strong analytical and problem-solving skills with a data-driven mindset
Passion for customer experience and delivering best-in-class solutions
Collaborative leadership style with a focus on mentorship and talent development
15+ years of Payments and Banking experience
Ideally gained in increasingly larger roles with direct experience with both consumers and partners. A strong track record of positive outcomes in B-to-B-to-C relationships is a must.
Strong academics
Bachelor’s degree or comparable academic training is required. MBA or higher desirable.
CRITICAL LEADERSHIP CAPABILITIES
Driving Results
In delivering on U.S. Bank's strategy, this leader will need to:
Identify ways to transform and scale the business, focusing on growth, innovation, and continued differentiation, both in terms of products and services, as well as the overall customer experience.
Develop and execute a strategy that will position the business to meet its growth and operational objectives.
Review performance and progress on a regular basis to ensure the business is meeting/exceeding its growth, profitability, and operational objectives, including revenue, expense ratios, return on investment, and customer penetration.
Set continually higher goals that are ambitious but realistic and aligned with U.S. Bank's overall strategy and risk parameters.
Acting Strategically
In a competitive environment, where product differentiation and customer experience are critical to success in the marketplace, this leader must drive outcomes for the business, and the organization, by:
Partnering with U.S. Bank's leadership to create a compelling vision and strategy for the Co-Brand business, positioning the organization to achieve heightened scale and market share.
Proactively monitoring all technological advancements/disruptive business models to ensure US Bank's business remains relevant and innovative, especially as it relates to providing a best-in-class customer experience.
Collaborating and Influencing
This executive will collaborate with leadership and other senior colleagues by:
Engaging U.S. Bank colleagues, including enterprise leadership, in a dialogue to gain commitment and support for the business, its strategic priorities, and the necessary investments required to achieve both financial and operational objectives.
Using well thought out influencing strategies, adapted to U.S. Bank's organization, people, and each specific situation.
Taking initiative to systematically build and maintain relationships and support at multiple levels, across businesses, functions, and regions.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $193,035.00 - $227,100.00 - $249,810.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.